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exceeding expectations

Mcilroy Smith & Co. is committed to being at the forefront of the uk property industry by doing all that we can to anticipate your property related needs and, ultimately, exceed your expectations

what we do

consult.  advise.  deliver.  support.
#repeat

Whether you're new to the property world or a seasoned professional

Mcilroy Smith & Co. provides one cohesive team to offer you a seamless experience allowing you to achieve your property goals 

​We offer a wide range of professional services and we guarantee our team will work with you pro-actively and ethically

Services

Consultancy

Through many years of providing bespoke property consultancy services to clients, our team has the experience and expertise necessary to advise on your property related matters.

Simply contact us today to discuss your requirements find out how we can provide a bespoke service tailored for you.

Utility & facility management

Making decisions about your utility and facility management provision can be daunting, difficult and complicated, which is why it’s crucial to take an informed approach.

By engaging us, you can count on us to guide you in every step of the process, given our strong relationships with various utility and facility providers.

Maintenance & development

As one of our most popular services, combined with offering our retained clients "24/7" support, Mcilroy Smith & Co undoubtedly are your first port of call. 

Whether you have a "pro-active" or an emergency "reactive" maintenance requirement, rest assured that we will provide all the specific resources, guidance and support you need.

Social housing consultancy

Over-arching leasehold property decisions can be daunting and complicated when you're focused on filling your voids; which is why it’s crucial to take an informed approach.

By engaging us to support you, you can count on us to guide you in every step of the process.

Training, advisory and commentary

We can deliver training and support to a variety of audience sizes, from one-to-one training through to large auditoriums.

Both Becky and Andrew are accomplished public speakers and can deliver clarity through bespoke training and advisory for your specific requirements.

Additionally, as a leading commentator on real-estate and housing matters, Andrew is often in both the regional and national media.

[Please direct all media enquiries to Empica PR]

Asset and portfolio management

Throughout many years of providing this service to clients, our team has gained the experience and expertise necessary to make this process as seamless as possible.

If you have any questions, simply reach out.

we’re making headlines!

New Year’s Resolution: Let’s all be better neighbours

19 December 2018

Good neighbours are worth their weight in gold – no more so than when you live in a mutli-storey apartment block.

But when things go wrong property  agents can be equally useful in resolving disputes.

Andrew Simmonds from newly launched property management consultancy Mcilroy Smith, said friction between leaseholders was commonplace.

“Leasehold conflict is frequently the result of anti-social issues, for instance noise, leaseholder conduct and disruptive social events.

“As managing agents, we liaise with leaseholders to try and resolve any issues between them and provide recommendations on what the next steps may be with raising an issue with the local authorities.

“Christmas parties, for instance, can lead to disruption which may go against the terms of the lease. Typically, this means no audible music outside of the flats and no noise between 10/11pm and 9am.

“When it comes to arguments and possible domestic violence issues, the managing agent has a responsibility to log alleged incidents with the police.”

Environmental pollution including rubbish disposal, fly tipping and cleanliness also bring a crop of complaints every year.

“Local services will refuse to collect large items. That means furniture and white goods are frequently fly tipped rather than properly disposed of and this increases the cost of managing the property.”

Items in communal areas, for instance furniture or recycling containers, can cause safety hazards, as can people using power from the communal sockets with leads trailing across walkways.

“Rubbish and recycling being left in communal hallways is a particularly frequent source of friction.”

Outside the building, parking issues can be as divisive as any interior issues.

“Leaseholders failing to park in line with their lease or the rules of the freeholder/management company ae another sticking point.

“Parking can be a difficult issue to resolve - but agents should be able to identify the rightful owners of the space or otherwise confirm the site policy.

“Agents can, with the permission of the freeholder/Management company, arrange for parking enforcement on site who will only take funds from ticketing the people parking illegally.”

Double appointment at newly launched property consultancy

3 December 2018

Weston-super-Mare property consultancy Mcilroy Smith has strengthened its South West team with a double appointment.

The firm will mark its first Christmas by expanding its team to serve a growing number of clients across the South West Region.

Experienced property manager Mark Neighbour joins from one of Bristol’s well-known property companies and will lead on Social Housing and retirement living.

Managing Director Andrew Simmonds said: “I am absolutely thrilled to be announcing these appointments today.  It sets a key milestone for us as a business and highlights the ambition we have to become a major player in the local property scene. 

I have known Mark for a few years and always admired his ability to retain a harmonious relationship with all of his clients.  He has always been at the top of my list of key appointments to make.  Mark has more than five years’ experience in these sectors and will play a vital role as we develop the business.”

Mark is an Associate member of the Institute of Residential Property Managers and a member of both the National Federation of Property Professionals and the Chartered Institute of Housing.

“Crucially for us, he has a background in Residential Lettings, Residential Management, Commercial Management and Social Housing.  Mark will not only take the lead on Social Housing and Retirement Living but also support the growing Residential services we are providing.”

Also joining the business will be Andrew’s wife Tracey, who has worked in the public sector for many years, including Local Government.  Most recently she has been overseeing and coordinating property developments in the region.

Andrew Simmonds said: “Tracey has a great deal of experience overseeing refurbishment and construction projects, coordinating teams of sub-contractors, handling all aspects of health and safety compliance and liaising between contractor and client.”

Tracey is a member of the Chartered Institute of Housing and is an affiliate member of the Institute of Residential Property Management.  Her role is to work closely with contractors and clients to coordinate maintenance matters.

Mcilroy Smith has opened in Pastures Avenue, St Georges, Weston-super-Mare, alongside the M5 to enable it to service clients throughout the region.

Andrew Simmonds added: “We are aiming to provide a bespoke service that bigger property agencies aren’t able to offer. We have been called in by property owners who need help and support on many aspects of property management, from specific projects to long-term portfolio handling.

“We are also working with developers and housing associations to help them get things right from the very start of a project as well as providing general and strategic advice to property owners and landlords.”

Hidden maintenance cost of North Somerset homes

6 November 2018

People living in North Somerset apartments with a view of the sea need to ensure landlords or managing agents make proper provision for the cost of possible damage from wind, sea salt and seagulls, according to Weston-super-Mare property specialists.

Mcilroy Smith, Weston-super-Mare based boutique property consultants say the growing number of apartments in Weston-super-Mare, Clevedon and Portishead come with a hidden maintenance cost.

Managing Director Andrew Simmonds, who has 12 years’ experience of property management, said: “There are more and more purpose-built apartment blocks, or converted older buildings along the coast of North Somerset. Having a view of the sea is a fantastic attraction but those in charge of maintenance need to factor extra costs in.

“Wind damage, taking tiles from roofs and damaging structures is quite common but the long term effect of salt sea air getting into the stonework can lead to major maintenance problems in time. It is important that developers and those who convert buildings put proper treatment and maintenance regimes in place at the outset.

“Then there is the menace of seagulls. Gulls regard high buildings as if they are a cliff face and they will come back again and again to nest, causing disturbance, picking at refuse and causing more stone erosion through their droppings.

“So often tenants of apartment blocks find that as part of their lease they have a responsibility for maintenance and either have to pay the landlord or a managing agent a fee. Timely and properly planned maintenance means there is no shock in the bills as time goes by.”

With much of Portishead developed over a short time frame in the last decade Andrew Simmonds says the problems caused by sea air, wind and seagulls is just being felt by apartment owners and renters. Mcilroy Smith are managing a number of sea-facing blocks and supporting apartment owners through the issue. 

In Clevedon and Weston-super-Mare it is a slightly different situation with many Georgian and Edwardian buildings that were originally constructed for families or as commercial buildings now converted into multiple apartments with a number of different owners or tenants.

Said Mr Simmonds: “When you have a number of tenants there is always an issue over ensuring that everyone pays their fair share. Someone on a lower floor may feel the roof isn’t really their responsibility when in fact if there is damage water can penetrate and cause problems for all.

“It is vital that agreements are in place, that everyone understands what their responsibilities are and that buildings are properly managed. Those who live in buildings by the sea can do this themselves or jointly engage someone to run the building for them and take away the hard work”

Mcilroy Smith top £30million under management

24 October 2018

A boutique property consultancy launched in Weston-super-Mare to support commercial and residential properties a few months ago now has more than £30 million worth of property under management.

Mcilroy Smith, with offices in Pastures Avenue, St Georges, Weston-super-Mare, is a start-up business headed up by Andrew Simmonds, one of the region’s best-known figures in property management.

In just a few months the consultants have been appointed to manage both residential and commercial properties in Weston-super-Mare, North Somerset, Bristol and South Wales.

Becky Hunt, who leads on residential management said: “We have just taken on the management of a Grade II listed property in North Somerset that has undergone a stunning conversion into multiple residences and we will be ensuring that it is managed well for the owners as they move in and supporting the landlord.

“With older buildings with special protection it is important to take away the hassle. The new residents will just want to live in a beautiful building with superb grounds; the developer wants to be able to see returns for investment made in the refurbishment and not have too many day to day issues to deal with once they leave site. That’s where we can bring real benefit to both sides.”

Andrew Simmonds said: “Our growth over the first few months has been strong and steady and has outstripped our expectations. We have taken on management of a retail park in South Wales and we are keen to develop the number of commercial and residential sites in the Bristol area as we continue to grow.”

Residential property management expert joins growing team

1 October 2018

Newly-launched Weston-super-Mare property consultancy Mcilroy Smith has appointed Becky Hunt as Associate to head up the firm’s expanding residential division.

Becky, who has more than ten years’ experience, joins the business from one of the region’s largest property management companies, where she headed a team of eight property managers whilst personally handling a number of residential blocks across the West Country.

Andrew Simmonds, managing director of Mcilroy Smith, said: “I am thrilled that Becky has decided to join us at a significant time in the company’s growth.

I have known Becky for a long time and she brings a wealth of experience in the property management sector, principally in residential property management and lettings.

He added: “As we expand the business around Weston-super-Mare, in to Bristol and across the wider region her knowledge and professional approach will be invaluable in providing a quality, personal service to our clients.”

Becky Hunt said: “It’s great to be part of a project from the beginning. From the moment Andrew and I started discussing this opportunity we knew we had a strong vision of the service levels we want to provide.

I will be taking a hands-on role as we develop our portfolio and I am looking forward to meeting property owners from across the area who require personable help and support with their management.”

I believe in leading from the front, and directly managing sections of the property portfolio keeps me up to speed with the latest regulations and developments within a fast-moving sector.”

Mcilroy Smith is a start-up consultancy formed last month to advise on all aspects ofmanaging property, whether it is a specific project, long term portfolio handling or bespoke consultancy on a project basis.

Fire door safety week focuses on landlords’ responsibilities

20 September 2018

A shock report has revealed that following the Grenfell Tower tragedy, fewer than 20 per cent of UK landlords have made contact with their tenants regarding basic fire safety precautions.

It also reports that a quarter of adults surveyed feel more anxious about living in an apartment since the fire – and  half of those living in a flat do not feel fully prepared on what to do in the event of a fire in their building.

Weston-super-Mare property consultancy Mcilroy Smith said the figures released in the run-up to   Fire Door Safety Week - which runs from September 24 to 30 - revealed a frightening lack of confidence in landlords and buildings – and a huge lack of awareness on the part of many residents.

Managing Director Andrew Simmonds said: “Many people living in apartments do not appear to be up to speed with basic fire safety measures and it is concerning to see contact between landlord and tenant on this key issue appears dangerously hit and miss.

The report, from the organisers of Fire Door Safety Week, reveals there were 614 dwelling fires per million people in 2015-16, with fires accounting for 16 per cent of domestic property insurance claims.

More than four million people in the UK own a home with a lease and landlords have legal responsibilities for managing fire safety under the provisions contained in the Regulatory Reform (Fire Safety) Order 2005.

I know from long experience in this industry the important role fire doors play in saving lives and protecting property.  Fire Door Safety Week clearly focuses attention on what are, frankly, life and death issues.”

The campaign, which was launched in 2012, has steadily grown and reached over 19 million people in 2107.

Andrew Simmonds said it is impossible to over-estimate the importance of effective fire doors in all private residential blocks.

Fire doors are becoming common in private homes too, and are required as part of building regulations in new builds of three storeys or more.  The Fire Door Safety campaign raises awareness of the dangers of cutting corners on products and installation and of neglecting maintenance.”

Pet-friendly blocks shape of things to come

7 September 2018

A brand-new pet-friendly apartment complex in Southampton could become a template for residential block design across the region, according to Weston-Super-Mare property consultants Mcilroy Smith.

Bow Square is a purpose-built apartment scheme catering for tenants with cats and dogs - and even offers a dog walking service.

And Andrew Simmonds, Managing Director of the new property consultancy in Weston-super-Mare says the scheme could catch on.

He said: “Tenants with pets – particularly larger animals such as dogs – don’t normally expect to be received with open arms by the managers and landlords of residential blocks.

“While the Bow Square scheme is a fairly unique idea for now, I think it could work within the social housing sector and maybe for specific blocks on larger complexes where a pet-friendly building could be included.

“I am working with a brace of developers in the Weston area on a phased consultancy basis, looking to get lease issues like this sorted at the earliest possible stage of the development to help avoid friction later on.”

Andrew Simmonds said as a basic rule of thumb, present leases prevent the lessee from keeping any animals in a flat in order to guarantee protection from barking dogs etc.

But times are changing.  “These days, many people have smaller, more manageable dogs so apartments used as holiday or commuter pads might benefit from the idea. I have a small dog which goes everywhere with me – and people as likely to have lapdogs as Alsatians or Labradors.”

He went on: “It's often hard to turn away a potential tenant because of their pet of their pets, so it’s great to see the designers of the Bow Square scheme thinking outside the box.”

Mcilroy Smith, is based in Pastures Avenue, St Georges, near Weston-super-Mare, alongside the M5  enabling it to service clients throughout the region.
Andrew Simmonds commented: “We are aiming to provide a more personal service and pets are typical of the sort of landlord-tenant issues which can be identified at the design stage.

“In my view, pet-friendly sites such as the development at Bow Square in Southampton should and will become a way of life. “

Boutique property consultancy launched

14 August 2018

A boutique property consultancy has been launched in Weston-super-Mare to support commercial and private landlords. 

Mcilroy Smith, has opened in Pastures Avenue, St Georges, Weston-super-Mare, alongside the M5 to enable it to service clients throughout the region. It has been launched by one of the region’s most experienced and well-respected property management specialists.

Andrew Simmonds has more than 12 years’ experience as a property managing agent and holds qualifications with the Royal Institution of Chartered Surveyors and the Institute of Residential Property Management and is a member of the Chartered Institute of Housing. The Royal Institution
of Chartered Surveyors (RICS) will regulate the new business.

Andrew Simmonds, managing director of Mcilroy Smith, said: “We will be providing a more personal service than people get from the bigger property agencies. We are looking for property owners who need help and support on any aspect of property management, whether it is a specific project, long
term portfolio handling or bespoke consultancy on a project basis.

“We will be working with developers and housing associations to help them get things right from the very start of a project as well as providing general and strategic advice to property owners and landlords.

“We plan to build a team of specialists with the aim of providing support for those who desire a sustainable, ethical service that makes a real difference to commercial or residential property.”

Andrew was previously managing director of one of the region’s largest property management businesses carrying out major contracts for national house-builders and managing over 5,000 residential units across the South West.

who we are

Founded by some of the region's most experienced and well-respected property experts, who came together with one shared vision - to support our clients honestly, ethically and without fuss.

Andrew Simmonds - Director

AssocRICS - CIHM - MIRPM - MARLA

With a background in finance, sales and complex project management, prior to forming Mcilroy Smith & Co. Andrew founded and grew one of the largest independent specialist residential managing agents in the south-west.

Andrew belongs to, and has qualifications with, the Royal Institution of Chartered Surveyors, the Chartered Institute of Housing, the Institute of Residential Property Management and the Association of Residential Lettings making him exceptionally well versed and placed to support all clients and consult on a wide spectrum of property related matters.

Tracey Simmonds - Director

BSc (Hons)

Having studied urban planning and worked in the public sector including local government, prior to forming mcilroy smith & co. tracey was overseeing refurbishment and construction projects, coordinating teams of sub-contractors, handling all aspects of health and safety compliance and liaising between contractor and client.

Tracey belongs is an affiliate member of both the Royal Institution of Chartered Surveyors and the Institute of Residential Property Management - she works closely with our contractors and clients to co-ordinate maintenance matters.

Mark Neighbour - Associate

BA (Hons) - AIRPM - MARLA

With a background in residential lettings, residential management, commercial management and social housing, prior to joining McIlroy Smith & co. mark worked in one of the largest independent specialist residential managing agents in the south-west.

Mark is a member of the Association of Residential Letting Agents and is an Associate member of the Institute of Residential Property Management - he is highly experienced in, and well placed to support all clients in a diverse range of property related matters, especially on technical matters.

Becky Hunt - Consultant

AssocRICS - CIHM

With a background in retail management, lettings and HR, prior to joining McIlroy Smith & co. becky worked at a senior level in one of the largest independent specialist residential managing agents in the south-west.

Becky belongs to the Chartered Institute of Housing and is an affiliate member of the Institute of Residential Property Management - she is highly experienced in, and well placed to support all clients in a diverse range of property related matters.

Together, for years, we’ve been helping our clients with managing every aspect of the real estate process.

Now, no matter whether you’re looking for some honest and friendly advice or reassurance; or someone to act on your behalf in structuring multi-million-pound investment deals, we can help you - without barriers.

We have a dedicated support team of experienced property professionals, who have been carefully selected and who share our passion and ethos to support you at every stage - we guarantee they will exceed your expectations.

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